Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to:

Pre-Sales Questions


Yes, it is.


No, We don't.


All purchases at HaloThemes are covered by our "Money Back Guarantee Policy". If you're not satisfied with your themes and/or add-ons / plugins / extensions, we will try our very best to help you as much as possible.

In case our templates or extensions get any issue that we cannot help, we will refund the full price you paid immediately.


  • You don't want it after you've downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item.
  • You ask for goodwill, or
  • You can no longer access the item because it has been removed / discontinue (we advise you to download items as soon as you have purchased them to avoid this situation).
  • Refund is not applicable on Custom Service (such as custom development works, consulting works and any order services we provide)


1. Product Not-As-Described

Such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customers false expectations or wishes are not honored.

2. Major Defects

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Department. We keep the right to rectify the error or defect within 72 hours (exclude Sartuday and Sunday). Please note that our technicians can request temporary access to your server in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

3. Item support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires, we will provide you with a refund of that item support extension.

Theme Questions


Firstly, we understand your concerns about our Bigcommerce Themes. There are some store’s owners also have concerns before choosing our themes:

We specialised in creating Premium Bigcommerce themes & templates which are suitable for experienced users. You may need basic HTML knowledge to control the theme. In the other hand, templates on Bigcommerce marketplaces need to be simple. Even newbies can control well the themes. This is why you don’t see our themes on Bigcommerce marketplace. However, we are also Bigcommerce partner. We are creating some basic templates and will submit on Bigcommerce marketplaces soon.


Please login to your account dashboard at and download your bigcommerce theme package.

After you already have download and extract (unzip) the Downloaded Package.

You will see the 02 folders: Theme Source (Ex.: – upload to Bigcommerce and Documentation folder – Theme User Guide. In the Documentation folder, please open the index.html file to start reading our Theme User Guide for how to manage new bigcommerce theme. You just need follow it exactly step-by-step in our Theme User Guide to complete your work.

If you have any questions, please contact us directly at: and we are happy to answer!


Yes you will get free Bigcommerce theme update in the future when the latest version is available. Please check back our Bigcommerce Theme’s Chang Log for more details.


Yes, we integrated Google Rich Snippet into our premium bigcommerce templates so your store will be friendly with SEO.


Yes we do. The service costs $149. We will install the Bigcommerce themes on a sample store and put your data (text/images) into this sample store then you can review how it looks. When you feel happy with the sample store, we will do the installation on your real store. This process will avoid the down time of your real store. Please find out more information about our Bigcommerce Installation Service below:

Installation Service

If you have any questions, please contact us directly at: and we are happy to answers!


Single Domain License allows you to use the purchased Bigcommerce theme and/or extension on a single domain (website). All our Bigcommerce themes & templates and addons come with Single Domain License. If you would like to use the Bigcommerce themes/addons for multiple domains, please contact us at for more details!


Please add our email: to your address book to ensure our response email isn’t marked as spam mail.

We’re available from Monday – Friday 08:30 A.M. to 06:00 P.M. (GMT+7 / Asia), Saturday and Sunday Closed.

We will try our best to reply your emails as soon as possible. However, we will prioritise email regarding Theme features and issues.

– We will reply your email regarding Theme features and issues within 24 hours.

– Regarding emails about Bigcommerce template customisation, we will reply you within 48 hours (but normally much sooner).

** Please feel understanding: we’re living & working in a different time zone (GMT+7/Asia). Therefore, if you have any questions/troubles. Please contact us directly at: and then we will try to check back/response for you ASAP.


All our premium Bigcommerce themes & templates are compatible with Bigcommerce Product Filtering (Faceted Search).

Unable to find satisfactory answers? Contact Support